Read JEM's FAQs below. If you have further questions, don't hesitate to reach out to us.
Are you a fully custom cabinet shop?
We are a fully custom cabinet shop. As no two kitchens are ever alike, we build our cabinetry to fit to your space. Dreams are not limited.
Can my builder install my cabinetry?
Yes, we will coordinate a meeting to review our process for installing.
Do you make your doors?
We do make all of our doors in-house. Take a look at our photos to see the options we have. We are not limited and introduce new profiles all the time.
Do your cabinets have a warranty?
Yes, we have a lifetime guarantee. As the original purchaser of JEM custom cabinetry, you now own cabinetry built to the highest standards of workmanship and materials. This exceptional quality is evidenced by our Lifetime Limited Warranty.
JEM warrants its cabinetry to be free from defects in material or workmanship for as long you, the original purchaser, own them. Our responsibility and liability are limited to repair or replacement, as we may determine. This warranty does not apply to defects or malfunction caused by misuse, abuse, modifications, or conditions.
The following items are not the responsibility of JEM:
Movement or Misalignment of Cabinets and Cabinet Damage Caused by Settling or Movement of Floors, Walls, or Ceilings
Damage to Woodwork, Wood Movement, Wood Separation, Raising of Grain, Damage to Finish or Hardware, or any Other Defect Caused in Whole or in Part by Exposure to Excessive Levels of Moisture, Heat or Cold, or by the Customer's Failure to Maintain Relative Humidity in the Residence within the Range of 30% to 50%
JEM will install cabinetry plumb and level and will not be responsible for any remediation necessitated by out-of-level floors and ceilings. Crown moldings are particularly sensitive to variations in the ceiling, and any floating or caulking required shall be by others.
What is the difference between inset and overlay?
Inset doors lie within the stiles and rails, and they sit flush with the face frame. The overlay is frameless where the doors lie flat on the cabinet boxes.
What is your lead time? Four to six weeks from sign-off. We will work with you and your builder to determine the best date to deliver your cabinetry.
What materials do you use? We use industry standard, high-quality, hand-selected domestic and exotic hardwood. Cabinet boxes are made out of 3/4" Veneer Core Plywood with 1/2" backs. There is no corner blocking, and dust covers are added to all of the top boxes.
What types of finishing do you offer?
All of the cabinetry is primed or sanded, ready for finish paint or stain. We have finishers who are subcontracted if necessary. We offer two types of finish:
On-site Hand Finished
All cabinetry is primed or sanded, ready for finish paint or stain. We have finishers who are subcontracted.
In-Shop Spray Finish
All cabinetry will be sprayed in shop.
Where can I see your cabinetry?
Our showroom is open by appointment. We also welcome everyone to visit our shop. We are also able to show previously built kitchens in past clients' homes. Please call our office at (833) 734-5306 to schedule a visit!